Do you meet passengers in the airport arrival hall?

YES
HFC meet all passengers at designated points.
The driver will message or call you when you land and arrange to meet you with a nameboard.
LHR  / LGW is always inside arrival hall
Bristol/Birmingham at Drop and go points.
Luton either Express Pick up or inside terminal

Do we need to pay a deposit? How do we pay?

You don't need to pay a deposit when you book.
Payments
HFC accept different forms of payments.
We offer Account facilities with 14 day payment terms for corporate clients.
All Major debit/credit cards are accepted including Mastercard, Visa and Amex
Cash payments are welcome direct to the driver on the day of travel.

What's your cancellation policy?

All the information is in our T&C on the website.
But the basic information is, less than 48 hours notice may be a full charge for a saloon car. Less than 7 days notice for a MPV/Mini Van and a full charge will apply.
Corporate clients have different T&C's.